Through strategic technology investments, LTS Global Solutions is improving operations and delivering faster, smarter logistics services.
In logistics, staying ahead means embracing change. Even the smallest operational improvements can create a ripple effect —saving time, boosting productivity, and elevating client service.
Established in 1999, LTS Global Solutions has always strived to deliver exceptional logistics and supply chain services. With a presence in the UK and Hong Kong, LTS provides a wide range of services, including warehousing, freight forwarding, and 360-degree fulfilment. Key Services: Supply Chain Management Freight Forwarding Warehousing & Fulfilment Transport.
THE CHALLENGE
As LTS Global Solutions continued to grow, it faced a series of operational challenges that hindered its ability to provide seamless service to clients. Managing increasing client demands and maintaining efficiency became more difficult due to several key issues:
- Fragmented Data: Information was scattered across multiple systems, making it difficult for teams to quickly access the data they needed.
- Manual Processes: Routine tasks, such as managing client queries and tracking shipments, were time-consuming and prone to delays.
- Lack of Collaboration: Teams struggled to collaborate effectively without a unified system, impacting service speed and accuracy.
THE TECHNOLOGY SOLUTION
To overcome LTS’s challenges as they scaled, they partnered with BuddyCRM to implement a custom-built CRM system.
This collaboration helped LTS streamline workflows, integrate sales processes, and enhance overall efficiency.
The new system allows LTS to:
- Centralise Client Data: LTS now have real-time access to all client interactions, enabling faster, more accurate responses.
- Automate Processes: Routine tasks like client queries are now automated, saving time and improving efficiency.
- Integrated Systems: The warehouse, client management, and finance systems are fully integrated, enabling better coordination across teams.
RESULTS AND CLIENT SATISFACTION
LTS’ investment in technology has delivered tangible results, transforming how they work and serve clients.
Not only is BuddyCRM able to help us support our clients better than before, it’s enabling our team to be more proactive. No longer are staff searching for the key piece of information or waiting for someone to get back to them–everyone has full visibility and can now work seamlessly from anywhere.
Dave Hands, CEO
LTS Global Solutions
LTS case study
Read how LTS streamlined logistics with BuddyCRM, centralising client data, automating tasks, and enhancing efficiency, collaboration, and client satisfaction.
Download the complete case study to print and read.
DOWNLOAD THE CASE STUDY