The Top Customer Support Metrics to Track in Your CRM
Learn the key customer support metrics to track in your CRM to improve performance, efficiency, and customer satisfaction.
50-Point Checklist: Prepare Your Sales Operation for 2025
Prepare your sales operation for 2025 with our 50-point checklist. Optimise processes, boost efficiency, and drive sales success in the new year,
Lifecycle Marketing 101: Turning New Leads into Lifelong Customers
Learn how to implement lifecycle marketing using CRM data to engage customers at every stage, from initial interest to loyal advocacy.
Using BuddyCRM to Keep Sales Personal at Scale
Discover how BuddyCRM helps sales teams manage growing pipelines by balancing automation with personalised relationship-building at scale.
CRM Evolution: Key Trends from 2023 and What’s Coming in 2025
Explore how CRM trends from 2023 have evolved and discover new innovations shaping the future of CRM technology through 2025.
Moving forward with LTS and BuddyCRM
Read how LTS streamlined logistics with BuddyCRM, centralising client data, automating tasks, and enhancing efficiency, collaboration, and client satisfaction.
How to Build an Effective Sales Funnel: Step-by-Step Guide
Build an effective sales funnel with our step-by-step guide. Learn key stages, actionable tips, and a practical example to boost conversions.
How CRM Supercharges Your Account-Based Marketing (ABM) Strategy
Learn how to use CRM to enhance your ABM strategy, improving account targeting, team collaboration, and personalisation to drive results.
How to Create Customer Journey Maps for Marketing and Sales Alignment
Learn how to create a customer journey map to align sales with marketing and improve customer experience with this step-by-step guide.